The ongoing pandemic has catalyzed change in US healthcare. Both healthcare providers and payers, and every organization in between, are in profound need of healthcare automation across the spectrum of health services. With every passing year, automation becomes essential. It needs to overtake mundane processes to open up space for high-value activities that define the purpose of healthcare, ‘Care Quality’ & ‘Operational Efficiency’.

W.H.O. Says

“New or improved health policies, systems, products and technologies, & services and delivery methods improve people’s health and well-being. It aims to add value in the form of improved efficiency, effectiveness, quality, sustainability, safety, and/or affordability.”

So yes, efficiency, quality, and affordability, are vital in healthcare as they directly impact human well-being.

Are Healthcare Automation Services an Effective Solution?

Yes they are, if you frequently experience any of these.

Manual
Processes

Issues getting jammed and resolutions delayed

Data Entry
Issues

Spending too much labor to collate and enter data

Rising
Costs

Operational cost is skyrocketing with no potential resolution

Response
Time

Poor resource management and high response time

Care
Quality

No data-driven quantifiable operational insights

Process Automation Use-Cases in Healthcare

Remove bottlenecks in everyday operations and get access to accurate data.

Finance & Accounts

Payment Posting, Reconciliation

Prior Authorizations

Check eligibility and authorize service

Auto-Enrollment Workflows

Register and enroll new members

System Synchronization

Across legacy and modern systems

Account Servicing

Update account and identify discrepancies

Underwriting

Documentation and Data Entry

Plan Management

Policy issuance and updates

Credentialing

Verify and organize provider records

Regulatory Audit

Mock audits to avoid non-compliance

Administration

Intelligent front-office support

Personalized Outreach

Contextualized Omnichannel Communication

Care Management

Flag deviations and notify/remind

Efficient Utilization

Optimized resource allocation

Feedback and CSAT

Notify stakeholders and suggest measures

Appointment Scheduling

Optimized scheduling and confirmation

Self-Service Terminals

Setup RPA powered kiosks, and navigations

Alerts and Reminders

Care Coordination, wellness, and adherence

RCM Automation

Claims assignment and denial routing

Discharge/Transition

Post-treatment instructions and Surveillance

Population Health Orchestration

Flag care gaps and engage family

Remote Monitoring

Programmed monitoring with real-time alerts

Inventory Management

Maintain optimal levels of supplies

Regulatory Audit

Mock audits to avoid non-compliance

Administration

Intelligent front-office support

Personalized Outreach

Contextualized Omnichannel Communication

Care Management

Flag deviations and notify/remind

Efficient Utilization

Optimized resource allocation

Feedback and CSAT

Notify stakeholders and suggest measures

What Business Benefits Would You Reap?

Here's a look at some of the immediate benefits

Reduced Costs

Automating administrative tasks

Care Quality

Intelligence powered recommendations

Patient Experience

Efficient operations and care delivery

Improved Planning

Data-driven accurate insights

Employee Satisfaction

Staff feel invested in work

Productivity

More work in less time

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