Nalashaa Streamlines Business Operations for a Leading Medical Devices Manufacturer
Introduction
For over four decades, our client, a leading manufacturer of class 1 medical devices (braces) in the United States, has been dedicated to improving patients' lives. Their strong product vision and commitment have made them an industry leader in the world of lower leg orthotic braces.
Problem Statement
However, recent challenges, including the impact of Covid-19 and a transition in leadership, caused the organization to struggle with operational efficiency and decision-making.
The sales, marketing, and compliance departments lacked structure and planning in driving business efforts.
Additionally, manufacturing custom braces created complexities within order processing workflows, leading to increased order fulfilment time.
The portfolio of 40+ applications built on a legacy platform further contributed to order processing delays, backlogs, and customer complaints.
Siloed departments, complex processes, and the absence of defined goals and KPIs hindered information flow and the organization's effectiveness.
The poor organizational structure, lack of focused efforts, personal dynamics, and heavy reliance on manual processes added to the growing list of challenges.
The Solutions
Recognizing the need for change across people, processes, and technology, Nalashaa was engaged to conduct an enterprise-wide assessment over a seven-week period. Our team of seasoned business and technology consultants broke down the issues into manageable components, identified gaps, and mapped them to business value.
The team spread across the organization conducting interviews, discussions, and focus group sessions with key stakeholders from various departments. They evaluated processes and systems, collected data and evidence, and provided insights and recommendations to improve efficiency and drive stability within the organization.
Business Impacts
Based on the assessment, a prioritized list of recommendations was generated which was aligned with business goals and every objective was identified. This list was then used to create a 24-month roadmap outlining the implementation plan with target milestones for each quarter that was set in motion as follows:
However, recent challenges, including the impact of Covid-19 and a transition in leadership, caused the organization to struggle with operational efficiency and decision-making.
The sales, marketing, and compliance departments lacked structure and planning in driving business efforts.
Additionally, manufacturing custom braces created complexities within order processing workflows, leading to increased order fulfilment time.
The portfolio of 40+ applications built on a legacy platform further contributed to order processing delays, backlogs, and customer complaints.
Siloed departments, complex processes, and the absence of defined goals and KPIs hindered information flow and the organization's effectiveness.
The poor organizational structure, lack of focused efforts, personal dynamics, and heavy reliance on manual processes added to the growing list of challenges.
Overall Outcome
The business has now embarked on a transformational journey. Through the diligent efforts of Nalashaa’ s consultants and the implementation of their recommendations.
By restructuring the organization, embracing digital transformation, modernizing technology, and enhancing operational efficiency, they are now poised for growth, empowered to provide exceptional customer experiences, and better positioned to achieve their business goals.
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